Technical Support2019-03-01T16:30:49+02:00

Technical Support

Specifications

Download

Support Team

Does my device work with SpotyPal?2019-03-18T15:00:04+02:00

**Mobile Application**

Supported OS: Android, iOS
Supported OS versions: Android 4.4+; iOS 10+

–Android–
Tested on:

  •   Samsung Galaxy J7, A5, A8, S6 edge, S6 edge +, S7 edge, S8,S9,S9 +, Note 8
  •   Google Pixel 2
  •   Sony G3311
  •   HTC One M8

* On Huawei, Xiaomi devices connectivity and Bluetooth issues might occur.

–iOS–
Tested on:

  •   iPhone 6, 7, 8 Plus

We cannot guarantee that SpotyPal works properly on devices that have been jailbroken or rooted.

**Web Application**

—Computer—
Supported Browsers: All
Tested on: Chrome, Firefox, Vivaldi, Internet Explorer, Edge, Safari, Opera

I sent a message to the Support team but never got a reply.2019-02-18T10:50:06+02:00

Please make sure that you used the Support form and have followed all the steps correctly.

Can I get support if I sent my message via the general Contact form?2019-02-07T14:52:26+02:00

No, you should use the Support form

How do I find the Device Reference ID?2019-02-15T12:23:46+02:00
  •   Open the SpotyPal App.
  •   Select the device.
  •   Tap the three dots icon on the top right corner of the screen to open the Device settings.
  •   Scroll down to find the Device Reference ID.
  • How do I see the version of my SpotyPal App?2019-02-07T14:49:43+02:00
  •   Open the SpotyPal app.
  •   Tap the menu icon on the top left corner of the screen.
  •   Select the "Settings" option from the menu.
  •   Scroll down to find the SpotyPal App version you have.
  • How do I contact Support team?2019-02-07T14:49:14+02:00

    To contact the support team, please use the Support form:

    Visit www.spotypal.com

    In the menu, choose Support -> Contact support team

    Fill in the form and press “Submit”

    What can I do if I am at home and I am constantly receiving Separation alerts?2019-02-15T12:22:56+02:00

    False alerts might occur due to temporary obstacles. Within SpotyPal, we have two ways to solve this issue:

  •   Deactivate the Separation alert. Click on the device in the SpotyPal App to enter its page (where you ring the device). On the top of the screen, you will see an icon with the bell. Click on this icon to deactivate the Separation alert. To activate it again, click on the icon one more time.
  •   Set the "Separation alert delay time" option in the device settings to avoid false alerts that may occur due to the temporary obstacles. The default value is 30 sec.
  • What warranty do I get if I buy SpotyPal?2019-02-15T12:22:10+02:00

    The warranty period for the SpotyPal device is 1 year from the date of its 1st activation, completed by the first owner of the device.

    To find the 1st activation date:

  •   Open the SpotyPal App.
  •   Select the device.
  •   Tap the three dots icon on the top right corner of the screen to open the Device settings.
  •   Scroll down to find the Activation date.
  • Read more here.

    What can I do if SpotyPal device starts ringing and I don’t know how to stop it?2019-02-15T12:18:57+02:00

    You can stop the ringing with the following two ways:

    1. Through the SpotyPal App:

    If you have pressed the “Call” button:

  •   Open the SpotyPal App.
  •   Find and select your device in the list.
  •   Tap the "Stop calling" button.
  •  2. Through the SpotyPal device: keep the button of the ringing SpotyPal device pressed for a few seconds.

     3. In case of the Separation alert:

  •   Through the mobile: in the Separation alert notification, click on “Stop Calling Mobile”.
  •   Through the SpotyPal device: keep the button of the ringing SpotyPal device pressed for a few seconds.
  • I try to add a new SpotyPal device and I get the following message: “Could not find any devices. Please check again, or restart your Bluetooth”.2019-02-15T12:17:02+02:00

    Sometimes it might take a couple of minutes to connect to the SpotyPal device.

    In case the connection can’t be established, follow the steps below:

  •   If you have SpotyPal on multiple devices you should check if it is not connected to another device.
  •   Restart Bluetooth on your phone.
  •   Restart the SpotyPal App.
  •   Restart your smartphone.
  •   Reinstall the SpotyPal App.
  •   Contact us through the support form and we will assist you to solve the problem.
  • I try to add a new SpotyPal device and I get the following message: “The device is already assigned to another account”.2019-02-15T12:16:25+02:00

    A device can only have one owner. If it was previously used by another person, this person should first remove the device from its account. Uninstalling the SpotyPal app will not be enough. If the device hasn’t been removed from the previous owner’s account, you will not be able to add it and you will possibly get the message above.

    To remove a device from an account:

  •   Open the SpotyPal App.
  •   Select the device you wish to remove.
  •   Tap the three dots icon on the top right corner to open the Device settings.
  •   Press the “Delete device” button in the bottom of the screen.
  •   The selected device is now deleted.
  • What can I do if my smartphone has stopped finding my devices?2019-02-07T14:41:38+02:00

    In that case you should try one of the following:

  •   Check if the Bluetooth and Location services of your phone are turned on and you have an internet connection.
  •   Restart Bluetooth on your phone.
  •   Turn on and off the Flight mode.
  •   Close and re-open the SpotyPal App.
  •   Restart your mobile phone.
  •   Reinstall the SpotyPal App.
  •   Contact us through the support form and we will assist you to solve the problem.
  • Why is SpotyPal close to my phone but it is not connected?2019-02-15T12:15:33+02:00

    Sometimes it might take a couple of minutes to connect to the SpotyPal device.

    In case the connection cannot be established, follow the steps below:

  •   If you have SpotyPal on multiple mobile devices, make sure it is not already connected to one of those.
  •   Restart Bluetooth on your phone.
  •   Restart the SpotyPal App.
  •   Restart your smartphone.
  •   Reinstall the SpotyPal App.
  •   Contact us through the support form and we will assist you to solve the problem.
  • I forgot my password, what should I do?2019-02-07T14:39:36+02:00

    If you have forgotten your password you should:

  •   Open the SpotyPal App.
  •   At the Login screen, tap on the "Forgot password" option.
  •   Enter your e-mail account to receive a verification code.
  •   Check your e-mail account for the verification code that was sent to you.
  •   Use the verification code to create a new password.
  •   Login with the new password.
  • What is the usage of the SpotyPal button?2019-02-15T12:12:44+02:00

    The SpotyPal button can:

  •  Ring your smartphone
  •  Send SOS-alert
  • You could deactivate the button completely it if is not applicable to your usage e.g. your wallet.

    To use the above functionalities, you must first choose the type of button press (Single, Double or Long press) for each one of them. To do that you must:

  •   Open the SpotyPal app.
  •   Tap the menu icon on the top left corner of the screen.
  •   Select the "Settings" option from the menu.
  •   In the section "Button press functionality", choose the type of action for Single,Double and Long press.
  •   Save your changes by tapping the Save button.
  • To deactivate the button:

  •   Open the SpotyPal app.
  •   Select the device you wish to apply the changes.
  •   Tap the icon with the three dots on the top right corner of the screen.
  •   Activate the "Disable button press" option.
  •   Save your changes by tapping the Save button.
  • To re-enable the button, deactivate the option “Disable button click”.

    Is SpotyPal device water-resistant?2019-02-07T14:34:07+02:00

    SpotyPal is rated to be waterproof (IP44). Do not immerse the device in water or it might get irreversibly damaged.

    How loud is the volume?2019-02-07T14:33:48+02:00

    The volume is approximately 98db loud.

    How will I know that the battery of my device is dead?2019-02-15T12:09:40+02:00
  •   Turn off the Bluetooth on your smartphone to disconnect with the device
  •   Keep the button of your device pressed for a few seconds.
  •   If you don’t hear a beeping sound and the LED does not start flashing, the battery is dead.
  • How can I check the battery level of my device?2019-02-15T12:07:59+02:00

    The SpotyPal App shows the battery level of your devices.

    To see the battery level of your device:

  •   Open the SpotyPal App.
  •   Tap on the device you wish to see the battery level from the list.
  •   Tap the three dots icon on the top right corner of the screen to see the Device Settings.
  •   Scroll down to find the Battery level of the selected device.
  • What is the lifespan of the battery?2019-02-07T14:31:31+02:00

    The battery lasts approximately 1 year (depends on the usage).

    What type of battery does SpotyPal uses?2019-02-07T14:31:03+02:00

    The battery type that SpotyPal uses is CR2032.

    Is the battery replaceable?2019-02-07T14:30:40+02:00

    Yes, the battery is replaceable.

    To change the battery:

  •   Open the device from the notch on the side with the triangle plastic piece that is included in the package.
  •   Replace the old battery with the new one. The battery type is CR2032.
  •   After putting the cover back, press the button to connect to your phone again.
  • What technology is used for the communication between the App and the SpotyPal device?2019-02-07T14:29:54+02:00

    SpotyPal uses Bluetooth Low Energy (BLE) connectivity.

    What is the SpotyPal working range?2019-02-07T14:29:31+02:00

    SpotyPal is a Bluetooth Low Energy device.

    Its range is 70 meters in open, unobstructed space. In crowded areas or in areas with obstacles, the range is less and may vary significantly.

    What are the size and weight of SpotyPal?2019-02-07T14:29:07+02:00

    The SpotyPal device is small, lightweight and handy! It is designed like this in order to be attached to anything.

    Its dimensions are: 36mm x 36mm x 5,6mm and the weight is 10gr including the battery.

    Is it possible to disable the button of the SpotyPal device?2019-02-15T12:05:24+02:00

    Yes, you can deactivate the button in case it is not applicable to your way of use (example: for wallet).

    To disable the button:

  •   Open the SpotyPal app
  •   Select the device
  •   Tap the icon with the three dots (on the top right corner)
  •   Click on "Show advanced settings"
  •   Activate the option "Disable button press"
  •   Save changes
  • To enable the button, deactivate the option “Disable button press”

    In which cases can I use NearBy alert?2019-02-15T12:03:34+02:00

    For example, you could also use the Nearby alert while waiting for your luggage at the baggage reclaim area of an airport. If you have the Νearby alert feature activated, SpotyPal will notify you when your suitcase is coming.

    What is NearBy alert?2019-02-07T14:26:26+02:00

    NearBy Alert is a feature that will notify you when your smartphone gets close to your SpotyPal device.

    You can use it, for example, when you have to wait for your luggage near the belt at the airport. SpotyPal will use the “Nearby alert” feature to notify when your suitcase is coming.

    What is N-t-F?2019-02-15T12:03:02+02:00

    N-t-F stands for Not-to-Forget list.

    You can create N-t-F lists with items you don’t want to leave behind and then use SpotyPal to check if you have them with you.

    What information will SpotyPal send if I press the Panic button?2019-02-15T12:02:36+02:00

    The information that will be sent is your location and the message you have created to your SOS contacts.

    How do I enter my SOS-contacts?2019-02-07T14:24:44+02:00

    To enter a new SOS contact:

  •   Open the SpotyPal app.
  •   Tap the menu icon on the top left corner of the screen.
  •   Select the "SOS Contacts" from the menu.
  •   Tap on the "+" button and enter the contact e-mail you wish to use as a SOS-contact.
  • How do I send SOS-alerts?2019-02-15T12:02:00+02:00

    With SpotyPal, you can send SOS-alerts with your location to predefined users.

    You will be able send SOS-alerts by:

  •   connecting your device with your smartphone.
  •   having chosen the type of button press (single, double or long press) for this functionality.
  •   having entered the SOS contacts to receive the message.
  • To select the type of the button press for this functionality:

  •   Open the SpotyPal app.
  •   Tap the menu icon on the top left corner of the screen.
  •   Select the "Settings" option from the menu.
  •   In the section "Button press functionality", choose the type of action for SOS alerts (Single, Double or Long press)
  •   Save your changes by tapping the Save button.
  • To enter a new SOS contact:

  •   Open the SpotyPal app.
  •   Tap the menu icon on the top left corner of the screen.
  •   Select the "SOS Contacts" option from the menu.
  •   Tap on the "+" button and enter the contact e-mail you wish to use as a SOS-contact.
  • Will I get a sound alert in case of separation if my smartphone is in silent mode?2019-02-07T14:21:11+02:00

    Yes, your phone will ring even on silent, if you:

  •   You have activated the Separation Alert “On mobile” or “On mobile and device”.
  •   You have switched from Notification to Sound alert.
  • To activate Separation alert functionality:

  •   Open the SpotyPal app.
  •   Select the device you want.
  •   Tap the three dots icon on the top right corner of the screen to display the Device Settings.
  •   In the menu, open the Separation Alert options and choose the option that meets your needs.
  •   Save changes by tapping the Save button.
  • To switch from Notification to Sound alert:

  •   Open the SpotyPal app.
  •   Tap on the menu icon on the top left corner of the screen.
  •   Select "Settings" from the menu.
  •   Turn on the "Separation notification with alert" option.
  • How do I customize the Separation alert according to my needs?2019-02-07T14:19:00+02:00

    There are various options to choose from when the smartphone separates from the SpotyPal device:

  •   Notification (or Sound alert) on your Smartphone. *
  •   Sound alert on your SpotyPal device.
  •   All the above.
  • You can change your separation alert preferences any time you want, following the instructions below:

  •   Open the SpotyPal app.
  •   Select the device you want to apply the changes.
  •   Tap the three dots icon on the top right corner of the screen to display the Device Settings.
  •   In the Settings screen open the Separation Alert options and choose the option that meets your needs.
  •   Save your changes by tapping the Save button.
  • * To switch from Notification to Sound alert on your Smartphone:

  •   Open the SpotyPal app.
  •   Tap the menu icon on the top left corner to open the Menu.
  •   Select the "Settings" option from the Menu.
  •   Turn on the "Separation Notification with Alert” option.
  • What is Separation alert?2019-02-07T14:16:53+02:00

    Whenever the connection between the SpotyPal device and the smartphone is lost, the smartphone will let you know that you are getting far from your device. Furthermore, in case you have forgotten your smartphone, SpotyPal will make a sharp beeping sound to notify that your smartphone is left behind.

    What do the colored lines and emoji mean for the current status of my SpotyPal device?2019-02-15T12:00:18+02:00

    They are indicators and they change depending on the connection status:

  •   The green line indicates that the device is connected to your mobile.
  •   The grey line with a rotating circle indicates that your device is close to you and the mobile tries to connect to it.
  •   The orange lines indicate the devices set as Not-to-Forget (N-t-F). Initially these devices are not connected. To force the connection to a N-t-F device, go to the list where your devices are displayed and select the device. After that you can press the "Call" button and the device will start ringing.
  •   The grey line indicates that the device is out of range. You will be able to check the exact place and time it was inside range for the last time.
  •   The grey line with a sad emoji face indicates that the device is out of range and you have reported it as lost.
  •   The grey line with a smile emoji face shows that your lost device has been found by the SpotyPal Community. You can now check your notifications to check the place it was found.
  • What can I do if my item is completely lost2019-02-07T14:15:10+02:00

    If your item is completely lost, report it to the Crowd-finding community. Then if a SpotyPal user passes near your item, you will be immediately notified of its location. The procedure is anonymous and respects the users’ privacy.

    Also, you can post a message on one of your Social Media Accounts (Facebook, Instagram, Twitter) and invite your friends to download the app and help you find your lost item.

    How do I find my missing phone?2019-02-15T11:59:19+02:00

    When your SpotyPal device and your smartphone are connected, you can ring your phone from the device, even if your phone is set to silent mode.

    Before that you should choose the type of button press (single, double or long press) for this functionality:

  •   Open the SpotyPal app.
  •   Tap the menu icon (on the top left corner of the screen).
  •   Select the "Settings" icon.
  •   Go to the "Button press functionality" option and choose the way you want your device to operate (Single, Double or Long press).
  •   Save your changes by selecting the Save icon.
  • How do I make my SpotyPal device ring?2019-02-15T11:48:14+02:00
  •   Open the SpotyPal app.
  •   Check if the device is connected to your smartphone (it will be marked with a green line if it is).
  •   Tap on the device.
  •   Tap the "Call" button.
  •   The device will start ringing.
  • How do I find my items with SpotyPal?2019-02-07T14:11:19+02:00

    If your device is connected to your smartphone that means that it is close to you.

    The connected devices are marked with a green line in the list of devices.

    In this case, you can:

  •  Ring the device
  •  View its current position on the map
  • If your device is not connected to your smartphone, it will be marked with a grey line.

    In this case, you can see on the Map the exact place where the connection was lost. This will be the best place for you to start looking for your missing item.

    If your item is completely lost, report it to the Crowd-Finding community. Then if a SpotyPal user passes near your item, you will be immediately notified of its location. The procedure is anonymous and respects the users’ privacy.

    You can also invite your friends using your Social Media Accounts to download the app and help you find your lost item.

    How do I create a new SpotyPal account?2019-02-07T13:24:13+02:00
  •  Download the SpotyPal App from the App Store or Google Play.
  •  Open the SpotyPal app.
  •  At the Login Screen, tap on the "Don’t have an account? Sign Up" icon.
  •  Enter your email address and password or Sign Up using your Facebook or Google+ Account.
  •  Read the Privacy Policy and accept the terms and conditions.
  •  Tap on the "Sign Up" icon to complete the registration.
  • How do I add an additional SpotyPal device to my account?2019-02-27T16:11:05+02:00
  •  Open the SpotyPal app.
  •  Tap on the "+" button.
  •  Press the button located on the device while you hold the device close to your phone. You will hear a beeping sound and the LED will start flashing.
  •  Go to the App and click on "OK! I DID IT" button to connect.
  •  Once the connection is established, enter a device name and choose the category that suits your needs.
  •  The device will appear in the list of devices with the name you have selected.
  • What do I do if my SpotyPal device was previously used by another person?2019-02-15T11:45:16+02:00

    A device can have only one owner. If it was previously used by another person, this person should first remove this device from his or her account.

    If the device hasn’t been removed from the previous owner’s account, you will not be able to add it and will possibly get the following message “The device is already assigned to another account”.

    To remove a device from an account:

  •   Open the SpotyPal App.
  •   Select the device you want to remove.
  •   Tap the three dots icon on the top right corner of the screen to open the Device settings.
  •   Press the “Delete device” button at the bottom of the screen.
  •   The device you have selected is now removed.
  • What are the requirements for the optimal functionality of the SpotyPal App?2019-02-15T11:46:11+02:00

    SpotyPal will work optimally when you:

  •   Enable the Bluetooth to keep the connection between the SpotyPal device and your phone.
  •   Turn on the Location service to have the most up-to-date information about the location of your device.
  •   Leave SpotyPal running in the background.
  • How does SpotyPal find my items?2019-02-15T11:47:31+02:00

    The App communicates with the SpotyPal device via Bluetooth.

  •   If your smartphone is within a Bluetooth range from the device, SpotyPal can find it, establish a connection, keep the location information and alert the device.
  •   If your SpotyPal device is out of range, the App will display the place where the connection was lost. This is the best place for you to start looking for your missing item. Once the connection is re-established, you can see how strong the signal is and alert your item.
  •   If your item is completely lost, report it to the Crowd-fιnding community. Then if a SpotyPal user passes near your item, you will be immediately notified of its location. The procedure is anonymous and respects the users' privacy.
  • How do I make sure that my device is connected?2019-02-07T13:55:01+02:00

    In the App, the device will be marked with a green line in the list of devices and the word “Connected” will appear under its name.

    Can I use the SpotyPal device to check if it is connected to my smartphone?2019-02-07T13:55:54+02:00

    Yes you can. Press the button of the device continuously for 3 seconds. If you hear the beeping sound and the LED starts flashing that means that your device is not connected to your smartphone.