Technical Support | SpotyPal

Technical Support

Select a question below to find the answer

SpotyPal App

Your SpotyPal App will work properly if you:

  Enable Bluetooth on your smartphone to communicate with the device.

  Turn on Location services to have most up-to-date information about your device location

  Leave the app running in the background to keep communication with your device

The App communicates with the SpotyPal device via Bluetooth. When your smartphone is within a Bluetooth range from the device, it can discover the device, establish a connection, keep location information and ring the device.
 

When your SpotyPal device is out of range, you can see in the App the place where the connection was lost. This is the best place for you to start looking for your item. Once the connection is re-established, you can see the strength of the signal and ring your item.

If your item is completely lost, report it to SpotyPal's Crowd-finding community. When any SpotyPal user will pass near your item, you will be immediately notified of its location. The procedure is absolutely anonymous and respects users' privacy.
Let's suppose you leave a place and forget your valuable items. Attach SpotyPal devices to your items, create not-to-forget lists and leave SpotyPal show you if you have left something behind. You will not forget your valuable items or equipment back anymore! (Perfect solution for professional equipment, devices, and luggage)

Want to see who is missing? Organize groups of people, that their proof of presence is needed. (Perfect solution for schools and excursions)

You will be notified when you're about to leave your item (your phone will ring) or phone (your device will ring) behind.
If the App communicates with your device, it will appear in the list with a green vertical line. Also, when you select this device, you can ring it (Call button appears).

For the lost device, all the marks will be grey, and you will see Location and Date where the device was last seen. You won't be able to ring the device, but you can report it lost to Crowd-finding community.

By pressing the button, you can Ring your phone and send SOS-alerts.

You can choose which of the above events will be triggered on single click, double click, and long press.

When your SpotyPal device and your smartphone are within Bluetooth range, you can ring your phone from the device, even on silent, by pressing the device button.

*Type of button click (single click, double click or long press) to ring the phone can be selected in the User Settings

When your SpotyPal device and your smartphone are within Bluetooth range, you can send SOS-alerts with your GPS position by pressing the device button.

*Type of button click (single click, double click or long press) to send SOS-alert can be selected in the User Settings

Yes, SpotyPal services work all over the world! You can easily track and locate your precious belongings at any place.
Yes, they are indicators and change depending on the connection status.

1) The green line shows that the device is connected to your mobile, you can ring the device/phone, use Separation alert, Alarm and SOS-button functionality.

2) Grey line with a rotating circle means that your device is close to you and the mobile tries to connect it.

3) Orange lines: the Not-to-Forget devices are marked with orange lines. They are not connected. To force a connection to the device and ring it, go to its page and press "Call" button.

4) Grey line shows that the device is out of range. You will be able to see where and when it was last seen.

5) Grey line with a sad emoji face means that the device is out of range and you have reported it lost.

6) Grey line with a smiling emoji face shows that your lost device has been found by the SpotyPal Community. You can check notifications to see the place it was located.

You can find your App version by opening "User Settings page" and Scrolling down to the end of the page.
You can find your Device Reference ID at the "Edit device" page and Scrolling down to the end of the page.
Yes, even in silent mode separation alert works.

SpotyPal device

The SpotyPal device is small, lightweight and handy! Its dimensions are 36mm X 36mm X 5,6mm. It is designed like this in order to be attached to anything.
SpotyPal uses Bluetooth Low Energy (BLE) connectivity.
The range is 70 meters (in open air). Obstacles may affect the range.
The device is rated to be splash proof only. Do not immerse the device in water to avoid irreparable damage.
Yes, the battery is replaceable.

To change the battery:
1) Open the device from the notch on the side with the opener triangle plastic piece.
2) Replace the old battery with the new one. The battery type is CR2032.
3) After putting the cover back, press the button to connect to your phone again.

The battery type is CR2032.
The battery lasts approximately 1 year (depends on the usage)
1) Hold the device close to your phone
2) Hold the button on the device until you hear a beep and the LED starts flashing.
3) Wait for the activation

Troubleshooting

Be patient, sometimes it might take a couple of minutes to connect to the SpotyPal device.
But if the connection can't be established, do the following:
1) If you have SpotyPal on multiple devices, check if it is not connected with another device
2) Restart Bluetooth on your phone
a. Close the SpotyPal App
b. Turn off Bluetooth and turn it on
c. Reopen the App

3) Restart your mobile phone
4) Contact us at support(at)spotypal(dot)com and we will assist you to solve the problem.

Please, try one of the following:
1) Check if Bluetooth and Location services of your phone are turned on, and you have an internet connection
2) Restart Bluetooth on your phone
3) Turn on the Flight mode and turn it off
4) Close and reopen the App
5) Restart your mobile phone
6) Contact us at support(at)spotypal(dot)com and we will assist you to solve the problem.
The battery type is CR2032.
1) Check if separation alert is activated from the SpotyPal app settings
2) Close and reopen the App Restart
3) Restart Bluetooth on your phone
4) Turn on the Flight mode and turn it off
 

Need more help? Contact our support team.

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Terracom is an innovative IT company based in the city of Ioannina in northwestern Greece which provides IT services and security systems development.

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  • Ethnikis Antistasis 79, Katsikas,
       Ioannina, ZIP: 45221, Greece
  • Phone: +30.2651094333
  • Email: info(at)spotypal(dot)com