A device can have only one owner. If it was previously used by another person, this person should first remove this device from his or her account.

If the device hasn’t been removed from the previous owner’s account, you will not be able to add it and will possibly get the following message “The device is already assigned to another account”.

To remove a device from an account:

  •   Open the SpotyPal App.
  •   Select the device you want to remove.
  •   Tap the three dots icon on the top right corner of the screen to open the Device settings.
  •   Press the “Delete device” button at the bottom of the screen.
  •   The device you have selected is now removed.