FAQs Archive - Page 3 of 15

Q: I sent a message to the Support team but never got a reply.

[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" publish_date="" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_image_id="" background_position="left top" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="faqstyle" id=""]Please make sure that you used the Support form and have followed all the steps correctly.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Bluetooth checkbox remained unchecked while Bluetooth is on.

Please try the following: While you are on the page that tells you about the requirements to add a device, open the control center of the phone and toggle [...]

blignos2021-07-07T12:29:07+03:00July 7th, 2021|Categories: Troubleshooting|

I press the button of the device to add it to my account, but nothing happens. There is no beep or LED flash.

When you are trying to add a new SpotyPal device in your account, among the others, you have to press the button of the SpotyPal device for three seconds until [...]

blignos2020-07-14T09:03:49+03:00July 14th, 2020|Categories: Troubleshooting|

Does my device work with SpotyPal?

**Mobile Application** Supported OS: Android, iOS Supported OS versions: Android 4.4+; iOS 10+ --Android-- Tested on: Samsung Galaxy J7, A5, A8, S6 edge, S6 edge +, S7 edge, S8, [...]